Privacy Policy

Effective date: March 1, 2025

This Privacy Policy explains how helloqure collects, uses, discloses, and protects personal information when you visit our website, place an order, contact us, or otherwise use our services.

helloqure is operated by NIKKI DRAKE, a sole proprietorship owned by Nikki Drake, located at 2007 Slatter St, Houma, Louisiana 70363, United States.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, telephone number, billing address, shipping address, and other information you provide when contacting us.
• Order information: products purchased, order history, transaction amount, shipping preferences, returns, refunds, and customer service communications.
• Payment information: payment card and transaction information processed securely by Stripe or another authorized payment provider. We do not directly store complete payment card numbers or card security codes.
• Account information: username, password, saved addresses, preferences, and other information associated with a customer account, if account features are available.
• Device and usage information: IP address, browser type, device type, operating system, pages viewed, referring website, session activity, and approximate location derived from an IP address.
• Marketing information: email or SMS subscription preferences, interactions with promotional messages, and responses to surveys or offers.
• Fraud-prevention information: transaction patterns, device identifiers, verification results, and information used to detect suspicious or unauthorized activity.

We collect information directly from you, automatically through cookies and similar technologies, and from service providers such as payment processors, shipping providers, analytics providers, and fraud-prevention services.

2. How We Use Personal Information

We may use personal information to:

• Process payments, fulfill orders, arrange shipping, and provide order updates.
• Verify transactions and prevent fraud, abuse, chargebacks, and unauthorized purchases.
• Provide customer support and respond to questions, requests, returns, or complaints.
• helloqure and manage customer accounts.
• Operate, maintain, analyze, and improve our website, products, and services.
• Personalize shopping experiences and remember customer preferences.
• Send transactional communications concerning orders, payments, deliveries, returns, or account security.
• Send promotional emails or text messages when permitted by law and with any required consent.
• Comply with tax, accounting, legal, regulatory, and recordkeeping obligations.
• Protect our legal rights, customers, business, website, and service providers.

3. Payment Processing and Stripe

Payments may be processed by Stripe, Inc. and its affiliates. When you submit payment information, that information is transmitted directly to Stripe through its secure payment infrastructure. Stripe may collect and process payment details, billing information, device information, identity-verification information, and transaction data to process payments, prevent fraud, comply with legal obligations, and provide its services.

Stripe processes personal information under its own privacy policy, available at https://stripe.com/privacy. We receive limited payment-related information from Stripe, such as payment status, transaction identifiers, card brand, expiration date, and the last four digits of a payment card. We do not receive or store complete card numbers or card security codes.

4. How We Disclose Information

We may disclose personal information to service providers that assist us with operating our business, including:

• Payment processors and fraud-prevention providers.
• Shipping carriers, fulfillment providers, and delivery services.
• Website hosting, ecommerce, cloud storage, and technical support providers.
• Email, SMS, customer support, and marketing providers.
• Analytics, advertising, and cookie-management providers.
• Accountants, attorneys, insurers, and professional advisers.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or property.

We may also transfer information as part of a merger, financing, sale, restructuring, or transfer of all or part of the business. We do not sell personal information for money. Where applicable law treats certain advertising or analytics disclosures as a “sale” or “sharing,” you may request to opt out as described below.

5. Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to operate the website, maintain shopping carts, remember preferences, process checkout, prevent fraud, measure traffic, and understand how visitors use our services.

Cookies may include:

• Essential cookies: required for security, checkout, shopping-cart functions, and website operation.
• Preference cookies: remember language, region, and other settings.
• Analytics cookies: help us measure website traffic and improve performance.
• Advertising cookies: may be used to measure campaigns or present relevant advertising, where permitted.

You can manage cookies through your browser settings and, where available, our cookie-consent controls. Blocking essential cookies may prevent certain website or checkout features from working correctly. Browser “Do Not Track” signals are not interpreted consistently; however, we honor legally recognized opt-out preference signals where required.

6. Data Protection

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include encrypted connections, restricted access, secure service providers, fraud monitoring, and account-security controls.

No method of internet transmission or electronic storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of account credentials and notifying us promptly of suspected unauthorized activity.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, complete transactions, provide customer service, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and satisfy legal obligations. Retention periods vary depending on the type of information and applicable requirements. When information is no longer required, we delete, anonymize, or securely dispose of it.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to: